Privacy Policy

1. Introduction

Usiawan ("we", "us", "our") is committed to handling your personal information with care and transparency. This Privacy Policy explains what information we collect when you interact with our website or programme services, how we use it, and what choices you have.

Our services are based at Jalan Padungan 88, 93100 Kuching, Sarawak, Malaysia. We operate in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

If you have any questions about this policy, please contact us at [email protected] or by phone at +60 82-417 269.

2. What Information We Collect

When you submit an enquiry form or contact us about our programmes, we may collect:

• Your full name
• Your email address
• Your phone number (if provided)
• Any message or question you choose to include

We also collect standard technical data through our website, including:

• Browser type and version
• Pages visited and time spent on each page
• Referring website (if any)
• IP address (used for analytics and security purposes only)

We do not collect sensitive personal data such as health information, financial account details, or identification documents through our website.

Legal basis for processing: We process your information on the basis of your consent (when you submit a form), our legitimate interest in responding to enquiries and running our programmes, and, where applicable, the need to perform a service you have requested.

Data retention: Enquiry data is retained for up to 24 months from the date of submission. Programme participant records are retained for up to 36 months after the end of a participant's involvement with our sessions.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry about our programmes
• Manage your participation in sessions and membership activities
• Send you programme schedules, updates, and relevant information about sessions
• Improve our services based on participant feedback
• Fulfil any obligations related to the programme you have joined

We do not sell or rent your personal information to any third party. We do not use your information for automated decision-making or profiling.

If you have provided your contact details, we may occasionally send you information about upcoming sessions or events at Usiawan. You can opt out of these communications at any time by replying to any message or contacting us directly.

4. Data Protection Measures

We take reasonable steps to protect your information from unauthorised access, loss, or disclosure. These include:

• Secure, password-protected systems for storing contact records
• Access to participant information limited to the Usiawan team members who need it to manage sessions
• Regular review of who has access to stored records
• Prompt notification to affected individuals in the event of a data breach, in line with PDPA requirements

Our website is hosted on a server with standard SSL encryption for data in transit.

5. Cookies

Our website uses cookies to help it function correctly and to understand how visitors use it. These include essential cookies (required for the site to work), analytics cookies (to understand visit patterns), and preference cookies (to remember your choices). You can manage your cookie preferences at any time via our Cookie Policy page.

6. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate or incomplete data
• Withdraw your consent to the processing of your personal data
• Request that we stop using your data for direct marketing purposes
• Lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your data has been handled incorrectly

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 21 days.

7. Third-Party Links

Our website may contain links to external websites, including Google Maps and other resources. We are not responsible for the privacy practices of those sites and recommend that you review their privacy policies independently.

8. Children's Privacy

Our programmes are intended for adults aged 55 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such information, please contact us and we will remove it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. We encourage you to check this page periodically. Where changes are significant, we will make reasonable efforts to notify active participants by email or at the start of a session.

10. Contact Us

For any privacy-related questions or requests:

• Email: [email protected]
• Phone: +60 82-417 269
• Post: Usiawan, Jalan Padungan 88, 93100 Kuching, Sarawak, Malaysia